What information we collect, how we use it and the care we take to protect it.
Effective date: 1 October 2026 · Halden Consulting Group Limited, Kenya
Halden Consulting Group Limited ("Halden", "we", "us") is an independent consulting firm based in Kenya, serving clients across Kenya and East Africa. For any question about this policy or your personal information, contact Denis at haldenltd@gmail.com or +254 729 055 293.
We collect information you choose to share with us: your name, email address, phone number, the service you are interested in and the content of your message when you use the enquiry form, contact us by email, WhatsApp or phone, or book a consultation. For bookings and payments, we receive your name, contact details and a record of the package purchased and amount paid. We do not see or store your full card or mobile-money credentials; those are handled by our payment provider.
The enquiry form on this website does not send information to a server. When you submit it, your own email application opens with your details filled in, ready for you to send to us. Your information only reaches us once you send that email or otherwise contact us directly.
We use your information to respond to enquiries, arrange and deliver consultations and deliverables, process bookings and payments, keep proper business records, and follow up on work we have done together. We may also use contact details to share updates relevant to an engagement. We do not sell, rent or trade your personal information, and we do not send unrelated marketing without your consent.
We share personal information only with service providers that help us operate — for example our payment processor and email/communication services — and only to the extent necessary. We may disclose information where required by Kenyan law or to protect our legal rights. Any confidential information shared during an engagement is handled as described in our Terms & Conditions.
This website is informational and does not use advertising or tracking cookies. Basic, non-identifying technical data (such as browser type and pages visited) may be processed by our hosting provider to keep the site running and secure.
We keep enquiry and client information only as long as needed for the purposes above — typically for the duration of an engagement and for a reasonable record-keeping period afterwards, as required by Kenyan tax and business law — after which it is securely deleted or anonymized.
Under the Data Protection Act (Kenya, 2019) and comparable regional laws, you may ask us to access the personal information we hold about you, correct it, delete it, or object to or restrict how we use it. To exercise any of these rights, email haldenltd@gmail.com and we will respond within a reasonable time. You also have the right to complain to the Office of the Data Protection Commissioner in Kenya.
We apply reasonable technical and organizational measures to protect the information we hold, including limiting access to the people who need it. No method of transmission or storage is completely secure, so we cannot guarantee absolute security, but we take the protection of your information seriously and act promptly on any concern.
Our services are directed at organizations and adults. We do not knowingly collect personal information from children. While we advocate for children's rights, any information about children encountered in programme work is handled under the safeguards agreed with the relevant organization.
We may update this policy from time to time. The current version is always published on this page with its effective date, and significant changes will be highlighted to active clients.
For anything about your privacy, reach Denis directly at haldenltd@gmail.com or +254 729 055 293, Monday–Saturday, 8am–6pm. See also our Terms & Conditions.